Last Updated: 2/09/2026
At Arsenas, many of our pieces are customized specifically for the individual client. As these pieces are made according to individual requirements and cannot ordinarily be resold, we do not offer general returns or exchanges.
Returns
Returns are considered only when a product is received with a genuine defect or damage.
If you believe your product has arrived damaged or defective, please contact our customer care team as soon as possible after receiving your order.
You may be asked to provide:
- Your order details
- Clear photographs and/or videos of the product
- Details of the defect or damage
- Any additional information required by our team to review the issue
Review of Defective or Damaged Products
Every request concerning a damaged or defective product will be reviewed individually.
Our team will assess the condition of the product, the nature of the issue, and the circumstances involved before determining the appropriate course of action.
The resolution will depend on the individual product and circumstances of the case and will be communicated after the review has been completed.
Submitting a request does not automatically qualify the product for a refund, replacement, repair, or any other resolution.
Exchanges
Arsenas does not offer exchanges.
As pieces are customized for individual clients, we request customers to carefully review their measurements, requirements, and order details before confirming their purchase.
Refunds
Refunds are not offered for general returns or change-of-mind requests.
Advance payments are eligible for refund when an order is cancelled within the applicable 3-day cancellation window.
Any resolution relating to a defective or damaged product will be determined after the product and circumstances have been reviewed by the Arsenas team.
Contact
For assistance with a damaged or defective order:
Arsenas Customer Care Phone/WhatsApp: +91 91477 10935