Privacy Policy

Last Updated: 2/09/2026

At Arsenas, we respect your privacy and are committed to handling the personal information you share with us responsibly.

This Privacy Policy explains the types of information we may collect when you visit our website, place an order, contact us, or use our services, and how that information may be used.

Information We May Collect

Depending on your interaction with Arsenas, we may collect information such as:

• Name
• Phone number
• Email address, where provided
• Billing and delivery address
• Order and transaction information
• Measurements and sizing details
• Customisation requirements and preferences
• Information shared during consultations
• Customer service communications
• Website browsing and usage information
• Other information voluntarily provided to us

How We Use Your Information

Information collected by Arsenas may be used to:

• Process and manage orders
• Provide customised products and services
• Coordinate fittings, measurements, or consultations
• Arrange delivery
• Communicate order updates
• Respond to enquiries and provide customer support
• Process cancellations or other eligible requests
• Improve our products, services, and website experience
• Maintain appropriate business and transaction records
• Prevent fraudulent or unauthorised activity
• Meet applicable legal and regulatory requirements

Payment Information

Payments may be processed through authorised third-party payment providers.

Where third-party payment services are used, payment information will also be subject to the respective provider's privacy and security practices.

Sharing of Information

Where necessary to fulfil an order or provide our services, relevant personal information may be shared with trusted third parties such as:

• Delivery and logistics providers
• Payment service providers
• Website and technology service providers
• Professional advisers
• Service providers assisting with business operations

We do not sell customers' personal information to third parties.

Cookies & Website Data

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website, remember certain preferences, and improve the browsing experience.

Users may control certain cookies through their browser settings. Disabling cookies may affect the functionality of some parts of the website.

Data Security

We take reasonable steps to safeguard personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Information

You may contact us regarding personal information you have provided, including requests to correct inaccurate information or raise concerns about how your information is being handled.

Certain information may need to be retained for legal, accounting, transaction, fraud-prevention, or legitimate business purposes.

Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

Arsenas is not responsible for the privacy practices or content of external websites. We encourage users to review the applicable privacy policies before sharing personal information with third parties.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable requirements.

Any updated version will be published on this page.

Contact Us

For privacy-related queries:

Arsenas Customer Care Phone/WhatsApp: +91 91477 10935