Cancellation Policy

Last Updated: 2/09/2026

We understand that plans can change. However, because Arsenas pieces are customized and production is planned according to individual orders, cancellations are only available for a limited period.

Cancellation Window

An order may be cancelled within 3 days of placing the order.

To request a cancellation, please contact Arsenas Customer Care within this period and provide your order details.

Refund on Cancellation

If an eligible order is cancelled within the 3-day cancellation period, the advance payment made towards the order will be refunded.

After the Cancellation Window

Once 3 days have passed from the date the order was placed, the order will no longer be eligible for cancellation.

This is because materials, production, customization, or other preparations for the individual order may already have begun.

Contact

To request a cancellation:

Arsenas Customer Care Phone/WhatsApp: +91 91477 10935

A celebration of heritage craftsmanship u2014 couture Indian ethnic wear, handcrafted at the heart of Bengal.

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