Are Arsenas pieces customized?

Yes. Many of our pieces are customized according to the individual client's requirements and measurements.

How long does an order take?

Bridal orders generally require approximately 2 months, while general pieces require approximately 1.5 months. Timelines may vary depending on the design, customization, materials, and individual order requirements.

Can I cancel my order?

Yes. Orders can be cancelled within 3 days of placing the order. Eligible cancellations made within this period will receive a refund of the advance payment.

Can I cancel after 3 days?

No. Once the 3-day cancellation window has passed, the order cannot be cancelled.

Can I return my order?

As our pieces are customized for individual clients, general returns are not accepted. Returns are considered only where a product is received with a genuine defect or damage.

Do you offer exchanges?

No, Arsenas does not offer exchanges.

What if I receive a damaged or defective piece?

Please contact our customer care team with your order details and clear photographs or videos showing the issue. Each case is reviewed individually based on the product, its condition, and the circumstances involved. Our team will determine the appropriate resolution after reviewing the request.

Do you deliver internationally?

Yes. International delivery is available.

Who pays for international shipping?

International shipping charges are borne by the customer. The cost varies depending on the order and destination and will be communicated accordingly.

How can I contact Arsenas?

You can reach our customer care team at +91 91477 10935 for product, order, customization, delivery, cancellation, and other assistance.